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FAQ

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Q1: What should I prepare to buy the ice machine from you?

A: First, we will need to confirm your exact requirement of the ice machine's daily capacity, how many tons of ice do you want to produce/consume per day and which kind of ice you need?

Second, the installation site and electric power / water supply confirmation, for most big ice machines, will need run under 3 Phase industrial use power, most Europ/Asia countries is 380V, 50Hz,3P, most North and South America countries are using 220V,60Hz,3P, please confirm with our salesman and make sure it is available in your factory.

Third, with all above details confirmed, then we are able to provide you the exact quotation and proposal, a Proforma Invoice will be provided to guide you the payment to close the deal, for all our standard design, we will need about 10~45 working days on the production for different type ice machine.


Fourth, after the production done, the salesman will send you test report or video to confirm the ice machines production capacity and performance, then you can arrange the balance and we will arrange the delivery for you. All documents including the Bill of Lading, Commercial Invoice, and Packing List will be provided for your Import Clearance.
 

Q2: How to install the ice machine?

(1) Installating by the user:

For most air cooling type ice machine, as it is integrated design, you need only connect the power and water, then it can be put to use.

For water cooling type ice machine or the split designed ice machine, will need to assemble the cooling tower and connect the water pipe...

Operation manual and video will be provided to guide you the installation and operation.

 

(2) Installating by Wellcold engineers:

We can also send our engineer abroad to assist the installation and provide technical support and train your workers, only need you to take care of the VISA, Round-trip TICKETS, Foods, and Accommodation.
 

Before our engineers’ arrival, the installation place, electricity, water supply and installation tools should be prepared well. Meanwhile, we will provide you a Tool List with the machine when delivery. 
 

All spare parts are provided according to our standard. During installation period, any shortage of parts due to the actual installation site, the buyer is required to afford the cost, such as water pipes.
 

2~ 3 workers are required to assist the installation for big project. 
 

Any delay due to customer’s reason, it will be charged from the 8th day, USD100/day for one person as installation fee. Free of charge for one week.  

 

Q3: Can we put our own logo on the machine?
A: Yes, we can do OEM for you. ODM is also welcomed.


Q4: What is the warranty of your ice machines?
A: All Wellcold ice machines come out with 12 months full warranty. If the machine breaks down within the period due to our responsibility, Wellcold will send the broken parts for free, When beyond the warranty, Wellcold will supply the parts and service only for factory cost. Please provide the copy of Sales Contract and describe the problems appeared. Permanent technical support & consultation is offered in Wellcold.

 

Q5: Wat is your terms of payment, how can we pay you?

A: By T/T as standard: 30% in advance as deposit, 70% balance should be paid before shipment.
 

Q6: May I know the status of my order?

A: Yes.We will send you information and photos at different production stage of your order.You will get the latest information in time.
 

Q7: Have you added refrigerant in the ice machine?

A: Yes, the machine is full of refrigerant,every ice machine will be tested carefully for 72 hours before leaving the factory.

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